"Pump Up the Volume" with EMC
Like turning up the dial on a great playlist, our new Pump Up the Volume webinar series is all about amplifying what matters: Helping you write more business, fine-tune your strategies, and cut through the clutter with actionable insights.
In each 45-minute session, you’ll gain real-world knowledge on appetite, industry trends, coverage strategies, and tools that empower you to write with confidence. You’ll hear directly from EMC experts and trusted loss control partners—and walk away with practical tips you can put to work right away. And if you have questions? We’ll leave plenty of time to answer those too.
Ready to turn it up? Check out our 2025 sessions and register for the series today!
Register
Revealing our Countrywide Appetite
Our countrywide appetite is now available as a sleek, searchable online tool that delivers the comprehensive appetite details you need in the blink of an eye. This online version is ready and accessible on Agent Access via Quick Finds (login required).
Access Countrywide Appetite
New commercial business highlights
As EMC strives to be your carrier of choice, we want to provide you with a sample of accounts the Lansing Office is actively pursuing and writing.
Featured program: EMC breweries insurance
We're here to make selling EMC's breweries and wineries insurance simple. With the agent toolkit, you can quickly access program details, download brochures, and order materials—all at no cost. Plus, we offer brewery-specific loss control resources to help your customers reduce risks, including access to JAS Monitoring Systems at an exclusive 25% discount for EMC policyholders.
Breweries and wineries toolkit
Featured program: EMC contractors insurance
We actively write policies for over 50 classes of contractors and construction businesses—from general contractors to electricians and excavators—offering plenty of opportunities to grow together. Check out the contractors insurance agent toolkit for marketing resources, including the construction and contractors guide. This guide offers a detailed class-by-class breakdown of our appetite, eligibility criteria, and program guidelines.
Contractors toolkit
Tap into our vendor network
Explore our network of trusted vendors offering complimentary or discounted loss control services designed to help your customers stay ahead of risks and keep their business running smoothly.
Vendor ecosystem
Lansing Office contacts
Because we're located near you, we're familiar with your area's business climate, economy, and insurance laws. Your local office representatives are ready to provide assistance with claims, underwriting, marketing, and loss control.
General contact info
| Serving Michigan | Office closings and holiday schedule |
Hours: | |
| 7:30 a.m.-4:30 p.m. (ET), Monday-Friday | |
Phone numbers: | Street address: |
| 517-908-4800 800-292-1320 (toll-free) | 1560 Earl Ave. East Lansing, MI 48823 |
Email: | Mailing address: |
| General: lansing@emcins.com Claims: lansing.claims@emcins.com Accounting: lansing.accounting@emcins.com Endorsements: lansing.clendorsements@emcins.com (please send endorsements, driver changes/list to this inbox. Include ACCOUNT # in the subject line, send CANCEL REQUESTS to this inbox, include CANCEL & ACCOUNT # in the subject line) | EMC Insurance Attention: (insert name or department) PO Box 712 Des Moines, IA 50306-0712 |
Fax numbers: | |
| General: 888-992-5143 Claims: 888-992-5144 |
Lansing Office news
Make your clients’ life easier with accelerated underwriting
EMC National Life’s (EMCNL) industry-leading accelerated underwriting process makes it easy to meet your clients’ needs while adding revenue to your top line.
- Accelerated is easy: The vast majority of cases receive an immediate, fully underwritten decision immediately.
- Accelerated is accessible: No medical exam is needed to receive a fully underwritten result.
- Accelerated is affordable: Clients don’t pay more for convenience, Risk classes are available from Standard to Super Preferred, with rates comparable to other companies’ traditionally underwritten products.
EMCL is proud to offer insurance products that Make Life Easy, meeting all of your clients’ insurance needs with Accelerated Term 2.0, Accelerated Whole Life and Accelerated Universal Life.
For more information regarding our accelerated products, contact your life sales representative or the call center marketing specialist at 800-232-5818; press 121. Accelerated is the future of life underwriting—give it a try!
Your guide to smoother work injury care
When workplace injuries happen, EMC is here to help every step of the way. Our Work Injury Care Solutions make managing workers’ compensation claims simpler and keeps the process running smoothly for everyone involved.
Here’s how we support you:
- EMC OnCall Nurse:
- Return to Work Program:
- Select Provider Program:
- Post-offer prework screenings:
- Wellness programs:
- Substance-free workplace:
Want more details? Check out the Work Injury Care Solutions and Writing Workers' Compensation fliers for helpful tips. If you have questions or want to collaborate, reach out to us at WorkInjuryCareSolutions@emcins.com.
Say goodbye to paper trails
No more sorting through stacks of paperwork. We’re rolling out even more paperless updates over the next few months to save you time and simplify your day-to-day.
Here’s what changing
- Agent copies of insured dividend and audit statements, reinstatements, and cancellations will no longer be mailed to you. Instead, these documents will go directly to the insured, with electronic copies available in Agent Access.
- Auto ID cards? They’ll be sent straight to your insureds, too.
These changes mean less paperwork for you and a smoother experience for your customers. Watch for more updates as we continue to improve your workflow.
Prague 2026
The Czech capital is at once modern and medieval, cosmopolitan and bohemian, electric and picturesque. It’s a museum in city form, but one full of energy and heart that’s always looking to what’s next. Our EMC experience will pull back the curtain on this incredible city and reveal its many tales of resilience, perseverance, and excellence—become an EMC top agent and join us there!
Be sure to also check out the new way to qualify focused on profitable growth with EMC! Head over to EMCPrague2026.com for all the details.
Self-registration now live on Commercial Policyholder Access
We’re excited to announce a new feature on our Commercial Policyholder Access portal that will improve our customer experience: Self-registration for policyholders! This new process is more user-friendly and less time-consuming for both our customers and you!
New, easy process
Policyholders can now take the lead in registering for the portal by visiting EMCInsurance.com. They’ll select Login, then Commercial Insurance Policyholder from the drop-down menu. From there, they'll click on New User Administrator Registration and simply enter their account number, ZIP code, and agent code (found at the top of their Common Declarations page). The administrator has the option to add up to two additional admins if desired and unlimited users. When users are added, they will get an email with their login information and a temporary password.
This change is more than just a procedural update—it's convenient for policyholders and easier for you. By reducing the administrative steps required for registration, we’re removing barriers to signing up and freeing up your time to focus on other tasks. But don’t worry: if you enjoy providing a white glove service to your customers, you’ll still have the option to send them an email invitation to initiate the process.
What’s in it for policyholders?
Once registered, policyholders can access a range of features, including policy documents, claims, billing details, and loss control resources. They can also opt for paperless billing and policy documents, which is not only eco-friendly but ensures they get their information promptly. Plus, starting Oct. 1, insured copies of policy transactions will be available electronically through Agent Access, reducing waste and improving efficiency.
Need help?
If your customers need assistance with registration, the EMC IT Service Desk is ready to help. They can be reached at 877-249-0581 or via email at itsupport@emcins.com.
Hear from an EMC agent
"I've had great success placing clients into EMC's Contractors Insurance Program. EMC's industry expertise and coverage offerings, such as blanket additional insured and waiver of subrogation, allows us to meet or exceed the insured's contractual obligations."
MATTHEW D'ARCY
— Cross Insurance
Additional resources for you
Manufacturing toolkit
EMC News
Loss Control Insights
Agent Access brochure ordering