"Pump Up the Volume" with EMC
Like turning up the dial on a great playlist, our new Pump Up the Volume webinar series is all about amplifying what matters: Helping you write more business, fine-tune your strategies, and cut through the clutter with actionable insights.
In each 45-minute session, you’ll gain real-world knowledge on appetite, industry trends, coverage strategies, and tools that empower you to write with confidence. You’ll hear directly from EMC experts and trusted loss control partners—and walk away with practical tips you can put to work right away. And if you have questions? We’ll leave plenty of time to answer those too.
Ready to turn it up? Check out our 2025 sessions and register for the series today!
Register
Revealing our Countrywide Appetite
Our countrywide appetite is now available as a sleek, searchable online tool that delivers the comprehensive appetite details you need in the blink of an eye. This online version is ready and accessible on Agent Access via Quick Finds (login required).
Access Countrywide Appetite
New commercial business highlights
As EMC strives to be your carrier of choice, we want to provide you with a sample of accounts the Kansas City Office is actively pursuing and writing.
Featured program: EMC breweries insurance
We're here to make selling EMC's breweries and wineries insurance simple. With the agent toolkit, you can quickly access program details, download brochures, and order materials—all at no cost. Plus, we offer brewery-specific loss control resources to help your customers reduce risks, including access to JAS Monitoring Systems at an exclusive 25% discount for EMC policyholders.
Breweries and wineries toolkit
Featured program: EMC contractors insurance
We actively write policies for over 50 classes of contractors and construction businesses—from general contractors to electricians and excavators—offering plenty of opportunities to grow together. Check out the contractors insurance agent toolkit for marketing resources, including the construction and contractors guide. This guide offers a detailed class-by-class breakdown of our appetite, eligibility criteria, and program guidelines.
Contractors toolkit
Tap into our vendor network
Explore our network of trusted vendors offering complimentary or discounted loss control services designed to help your customers stay ahead of risks and keep their business running smoothly.
Vendor ecosystem
Kansas City Office contacts
Being close to you means we understand your area's business climate, economy, and insurance laws. Your local office representatives are here to support you with claims, underwriting, marketing, and loss control.
General contact information
| Serving Arkansas, Missouri, Northeast Kansas | Office closings and holiday schedule |
Hours:8 a.m.-4:30 p.m. (CT), Monday-Friday | |
Phone numbers:913-523-7100800-821-4702 (toll-free) | Street address:5700 W. 112th StSuite 330 Overland Park, KS 66211 |
Email:General: kansascity@emcins.comClaims: kansascity.claims@emcins.com | Mailing address:EMC InsuranceAttention: (insert name or department) PO Box 712 Des Moines, IA 50306-0712 |
Fax numbers:Bonds: 888-992-5142General: 888-992-5139 Claims: 888-992-5140 Underwriting: 888-992-5141 |
Kansas City Office news
Your guide to smoother work injury care
When workplace injuries happen, EMC is here to help every step of the way. Our Work Injury Care Solutions make managing workers’ compensation claims simpler and keeps the process running smoothly for everyone involved.
Here’s how we support you:
- EMC OnCall Nurse:
- Return to Work Program:
- Select Provider Program:
- Post-offer prework screenings:
- Wellness programs:
- Substance-free workplace:
Want more details? Check out the Work Injury Care Solutions and Writing Workers' Compensation fliers for helpful tips. If you have questions or want to collaborate, reach out to us at WorkInjuryCareSolutions@emcins.com.
Help us help you get endorsements processed as quickly as possible
As the agent, we ask you to make sure the email subject line includes what the change is and policy number.
Example - What the change is and policy number (i.e., Add/delete drivers - [policy number]).
- Do not send duplicate endorsements; include all drivers in a single email
- Allow 24-48 hours for processing
- For urgent requests, use "RUSH - ADD/DELETE Driver - [policy number]" in the subject line
- For immediate driver additions, contact the underwriter assistant via call or email
- For other changes, use "Add/Delete CHANGES - [policy number]" in the subject line.
- For cancellations, please use "CANCEL - [policy number]" in the subject line.
Checking status:
To check the status, send a follow-up email to the underwriter assistant. Forwards your original request and use the subject line: Status check - [policy number] - [change type].
- Please allow 24-48 hours for cancellations and drivers to be processed
- For all other requests, allow up to four weeks
New hires and promotions
Morgan Hutchinson, Underwriter III
Morgan has been with EMC for three years, joining the Kansas City office after transferring from the Cincinnati office. Through hard work, responsiveness, and eagerness to excel, Morgan has recently been promoted to Underwriter III. In Morgan’s spare time, she enjoys St. Louis Cardinal Baseball, St. Louis Blues Hockey and is an avid fan of the Kansas City Chiefs. Morgan has also proudly served her country in the United States Army and we thank her for her service.
Courtney Hammonds, Underwriter III
Courtney has been with EMC for over a year, and joined the company after spending a year and a half with Philadelphia in an Underwriting role. Courtney prides herself on being responsive to her agents and doing her best to find a way to get the job done. Through these efforts, she has recently been promoted to Underwriter III. Courtney enjoys reading and cooking and frequently treats her agents and coworkers to excellent baked goods.
Jared Erpelding, Territory Management Specialist
We are thrilled to announce that Jared Erpelding, our valued Territory Management Specialist has been promoted to Territory Management Consultant effective immediately! Jared’s hard work, dedication and exceptional contributions to our agency partners and our team have been instrumental in growing the Missouri/Kansas territory. This promotion is a well-deserved recognition of his talents and commitment to our EMC family.
Jared joined EMC in 2017 as an underwriter for the Wichita office. In 2018 he decided to transfer as an Underwriter to the Kansas City Office. Along the way Jared has continued to grow receiving underwriting promotions and obtaining his CPCU. In October 2021 Jared decided to use his talents, industry knowledge and the great relationships to shift into a marketing/sales position as a Territory Management Specialist.
We are confident that Jared will continue to excel and make significant contributions to the success of our agency partners and EMC. Please join me in congratulating Jared on this exciting achievement!
Ashley Yang, Senior Underwriter
EMC is excited to welcome Ashley Yang, Senior Underwriter, back to the Kansas City Office! Ashley brings a wealth of industry knowledge from both the carrier and agency sides of the business. She has a passion for detail and finding ways to help policyholders get the coverage they need. Ashley resides in Arkansas with her husband and two daughters. We are beyond thrilled to have her on the team!
Hear from an EMC agent
"I've had great success placing clients into EMC's Contractors Insurance Program. EMC's industry expertise and coverage offerings, such as blanket additional insured and waiver of subrogation, allows us to meet or exceed the insured's contractual obligations."
MATTHEW D'ARCY
— Cross Insurance
Additional resources
Manufacturing toolkit
EMC News
Loss Control Insights
Agent Access Brochure Ordering