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"Pump Up the Volume" with EMC

Like turning up the dial on a great playlist, our new Pump Up the Volume webinar series is all about amplifying what matters: Helping you write more business, fine-tune your strategies, and cut through the clutter with actionable insights.

In each 45-minute session, you’ll gain real-world knowledge on appetite, industry trends, coverage strategies, and tools that empower you to write with confidence. You’ll hear directly from EMC experts and trusted loss control partners—and walk away with practical tips you can put to work right away. And if you have questions? We’ll leave plenty of time to answer those too.

Ready to turn it up? Check out our 2025 sessions and register for the series today!

Register
A woman working at a desk on a video call

New commercial business highlights

As EMC strives to be your carrier of choice, we want to provide you with a sample of accounts the Cincinnati Office is actively pursuing and writing.

Featured program: EMC breweries insurance

We're here to make selling EMC's breweries and wineries insurance simple. With the agent toolkit, you can quickly access program details, download brochures, and order materials—all at no cost. Plus, we offer brewery-specific loss control resources to help your customers reduce risks, including access to JAS Monitoring Systems at an exclusive 25% discount for EMC policyholders.

Breweries and wineries toolkit
A brewer posing in front of a brewery tank

Featured program: EMC contractors insurance

We actively write policies for over 50 classes of contractors and construction businesses—from general contractors to electricians and excavators—offering plenty of opportunities to grow together. Check out the contractors insurance agent toolkit for marketing resources, including the construction and contractors guide. This guide offers a detailed class-by-class breakdown of our appetite, eligibility criteria, and program guidelines.

Contractors toolkit
A contractor in a wood working shop

Cincinnati Office contacts

Because we're located near you, we're familiar with your area's business climate, economy, and insurance laws. Your local office representatives are ready to provide assistance with claims, underwriting, marketing, and loss control.

General contact information

Serving Indiana, Kentucky, OhioOffice Closings and Holiday Schedule
Hours:
8 a.m.-4:30 p.m. (ET), Monday-Friday
Phone Numbers:
Street Address:
513-221-6010
800-732-5595 (toll-free)
9100 West Chester Towne Centre
Suite 200
West Chester, OH 45069
Email:
Mailing Address:
General: cincinnati@emcins.com
Claims: cincinnati.claims@emcins.com
Accounting: cincinnati.accounting@emcins.com
Bond: cincinnati.bonds@emcins.com
Endorsements: cincinnati.clendorsements@emcins.com
(send endorsements, driver changes/list to this inbox. Write ACCOUNT # in the subject line, send CANCEL REQUESTS to this inbox. Write CANCEL & ACCOUNT # in the subject line)
EMC Insurance
Attention: (insert name or department)
PO Box 712
Des Moines, IA 50306-0712
Fax Numbers:
Agency/Management: 888-992-1656
Claims: 888-992-1801
Commercial: 888-992-1796
Accounting: 888-992-1655
Bonds: 888-992-1657

Cincinnati Office news

25 years of partnership

Congratulations CBIA, Inc. – Louisville on 25 years of partnership with EMC. We are proud to celebrate this awesome accomplishment with you. “EMC stood by me even during a slow start. It’s been a strong relationship from the very beginning.”- Rob Wessel (pictured)

Rob Wessel

Would you like to go to Prague in 2026?

The 2026 Incentive Agent Trip is to Prague, Czech Republic. Click on the links to view the Qualification requirements and view the brochure to see what awaits!

2026 Prague brochure

Prague qualifications sheet

Prague 2026

50 years of partnership

We want to recognize and congratulate The O’Connor-McLaughlin Co. for 50 years of partnership with EMC.  Steve Shanahan (pictured) expressed his pride in the partnership's success over the years. He highlighted his appreciation for the branch's stable personnel and the genuine, quality relationships he built, noting these as key factors in their long-term success.

Photo – L to R:  Susan Dillon, Steve Shanahan, Grant Morris

50 years of partnership

Self-registration now live on Commercial Policyholder Access

We’re excited to announce a new feature on our Commercial Policyholder Access portal that will improve our customer experience: Self-registration for policyholders! This new process is more user-friendly and less time-consuming for both our customers and you! 

New, easy process

Policyholders can now take the lead in registering for the portal by visiting EMCInsurance.com. They’ll select Login, then Commercial Insurance Policyholder from the drop-down menu. From there, they'll click on New User Administrator Registration and simply enter their account number, ZIP code, and agent code (found at the top of their Common Declarations page).  The administrator has the option to add up to two additional admins and unlimited users. When users are added, they will get an email with their login information and a temporary password.

This change is more than just a procedural update—it's convenient for policyholders and easier for you. By reducing the administrative steps required for registration, we’re removing barriers to signing up and freeing up your time to focus on other tasks. But don’t worry: If you enjoy providing a white glove service to your customers, you’ll still have the option to send them an email invitation to initiate the process. 

What’s in it for policyholders? 

Once registered, policyholders can access a range of features, including policy documents, claims, billing details, and loss control resources. They can also opt for paperless billing and policy documents, which is not only eco-friendly but ensures they get their information promptly. Plus, starting Oct. 1, insured copies of policy transactions will be available electronically through Agent Access, reducing waste and improving efficiency.

Need help?

If your customers need assistance with registration, the EMC IT Service Desk is ready to help. They can be reached at 877-249-0581 or via email at itsupport@emcins.com.  


Make your clients’ life easier with accelerated underwriting

EMC National Life’s (EMCNL) industry-leading accelerated underwriting process makes it easy to meet your clients needs while adding revenue to your top line.

  • Accelerated is easy: The vast majority of cases receive an immediate, fully underwritten decision immediately.
  • Accelerated is accessible: No medical exam is needed to receive a fully underwritten result.
  • Accelerated is affordable: Clients don’t pay more for convenience. Risk classes are available from Standard to Super Preferred, with rates comparable to other companies’ traditionally underwritten products.

EMCNL is proud to offer insurance products that Make Life Easy, meeting all of your clients’ insurance needs with Accelerated Term 2.0, Accelerated Whole Life, and Accelerated Universal Life.

For more information regarding our accelerated products, contact your life sales representative or the call center marketing specialist at 800-232-5818; press 121. Accelerated is the future of life underwriting—give it a try!

New hires & promotions

Mathilde Tripathy, Underwriter II

We are delighted to announce the promotion of Mathilde Tripathy to Underwriter II.

Since joining EMC in 2018 as a Rater, Mathilde has continuously demonstrated her commitment to excellence and deep expertise in underwriting. Her journey through the organization has been marked by steady growth, gaining valuable experience working with a diverse range of accounts in both the middle market and public entity sectors.

Mathilde is known for her analytical mindset, collaborative approach, and keen attention to detail.

In her new role, Mathilde looks forward to forging new relationships and continuing to support her agents with the same professionalism and dedication that have defined her career at EMC. We have no doubt that she will be a tremendous asset to her team and the agents she serves.

Please join us in congratulating Mathilde on this well-deserved achievement!

Mathilde Tripathy, Underwriter II

Mary Kay Rayeske, Underwriting Associate

Mary Kay brings a wealth of insurance experience to the Cincinnati office. She initially specialized in individual health insurance before transitioning to commercial insurance over eight years ago. She holds a marketing management degree and has earned prestigious designations including CPCU, FLMI (Fellow Life Management Institute), HIA (Health Insurance Associate), AINS, and AIDA.

Beyond her professional expertise, Mary Kay enjoys spending time with her family and embracing outdoor adventures such as biking, hiking, ATV riding, boating, and traveling. She is happily married to Russ and is a proud mother of two children and grandmother to one.

We are delighted to welcome Mary Kay to the EMC Cincinnati office team!

Mary Kay Rayeske, Underwriting Associate